Refund policy

REPLACEMENT

You may return item that is damaged during shipping or has manufacturer defect within 3 days of receiving the item.
A request must be created in order for us to process a return. Email us immediately at ctboxmanila@gmail.com when you wish to make the request.
The product must be sent back in its original packaging the same way it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, inner plastic, outer shipment box as well as the shipping carton, just the way it was sent to you.
If the returned items arrives with excessive damage due to improper packing, a damaged product fee will be required.
Wait for an email confirmation before shipping an item back. We can not entertain any items returned to us without a return request.
Please Note that we understand “Mint” collecting but damage to the item’s packaging does not make the item damaged. It’s there to protect the figures inside. We will do our best to secure the packaging of your order.
Due to the limited and collectible nature of many of our products, a replacement may not be available at which point a refund will be issued.

REFUND
Bank Account Name or Money Transfer Name must be the same as the person to whom we shipped the item previously. We will not refund if there are any discrepancies with the name provided to us during shipping and during return/refund. This is to insure your protection as well as ours from fraud.
Any item returned to us as “refused” or “return to sender” will be subject to a 30% fee to cover our costs.
Please email us at ctboxmanila@gmail.com before sending the item back.

CANCELLATIONS:
In Stock items that’s already been shipped can not be cancelled.
If you need to cancel Pre-Order items, you can do so within 2 days of placing your order without fees. After 2 days, canceled pre-orders will be charged the non-refundable reservation fee.
Cancellation requests must be sent to ctboxmanila@gmail.com or message us via Facebook
Pre-Ordered items pass the Pre-Order deadline date can not be cancelled.